Tuning ERP and the Supply Chain for Profitable Growth by Epicor Software Corporation. Some of the biggest opportunities exist in the supply chain and globalization. This Ventana Research white paper explores how you can improve business performance by addressing more... >> Discover more offerings from Epicor Software Corporation.
		Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.. According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. more... >> Discover more offerings from Cisco Systems, Inc..

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Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Customer Service (General) | Customer Relationship Management (CRM) | Remote Access Technologies | On-line Customer Support | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Technology ROI Tools | Remote Administration

Research

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Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Google/TechTarget Research Project by TechTarget November 2008 - (Free Research) Google and TechTarget teamed up to research the usage and interactions between search and online media during the IT purchase process. This research offers insights on making the right choices of keywords and online content for your online marketing plan. (WEBCAST) GO TO WEBCAST

SEO for Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you'll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Best Practices: Manual & Component Based Testing Methods by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost-Effective Alternatives for Supporting Mission-Critical Oracle Databases by Database Specialists December 2008 - (Free Research) By partnering with a Remote DBA services firm, you can augment your database management team and upgrade your level of service in a cost effective manner with a firm that provides you with the services of certified Oracle professionals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc. February 2007 - (Free Research) Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group collaboration, sales forecasts, customer support, and marketing management. (TRIAL SOFTWARE) GO TO

6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns by Fiberlink Communications September 2008 - (Free Research) Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Leveraging ERP to Support Changing Business Requirements by Slingshot eCity December 2008 - (Free Research) In this Expert Podcast, explore best practices and tips for leveraging ERP to support changing business requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Negotiating for Support by Storage Magazine October 2008 - (Free Research) You'll almost always get a better price for maintenance and support if you negotiate service contracts separately from the price of new arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Application ROI by OnDemand Software April 2008 - (Free Research) This white paper identifies the most important capabilities of an effective enterprise application training platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent August 2008 - (Free Research) This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

ActiveVOS: standards-based visual orchestration system for SOA & BPM by Active Endpoints, Inc. November 2008 - (Free Research) ActiveVOS solves the biggest stumbling block companies have had when trying to use "stacks" to develop services-based applications: the lack of an integrated and open tool environment to create those applications. (TRIAL SOFTWARE) GO TO

Adding IT Value to eDiscovery - A Resource Guide for IT Professionals by Iron Mountain Digital September 2008 - (Free Research) When an eDiscovery request is submitted, your organization must deliver. Read this white paper to learn how combining best practices and the right technologies can result in a fast eDiscovery turnaround. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Right VOIP Gateway for Microsoft UC: A Guide for Voice Infrastructure Decision-Makers by NET Quintum November 2008 - (Free Research) This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Commision and Incentive Compensation System by ACTEK, Inc. August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: BI and Performance Management Best Practices for Your SAP Investment by Cognos, an IBM Company December 2008 - (Free Research) Listen to this Podcast to explore best practices for supercharging business intelligence and performance management efforts with your SAP investment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The On-demand Document Management Advantage: Five Tests to See If Software-as-a-Service Is Right for Your Application by SpringCM April 2008 - (Free Research) This white paper has five tests to see if Software-as-a-Service is right for your application. It will also discuss how Document Management enables an organization to effectively and efficiently control and leverage its content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Reporting: Requirements for Large-Scale Analytics by Aster Data Systems December 2008 - (Free Research) To apply analytics against large volumes of data, organizations need a purpose-built analytics platform that runs on a massively parallel processing environment and supports custom-built analytical programs that can be invoked via SQL. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engineering Services Company Used Microsoft Dynamics SL to Gain Accounting Support by Microsoft Dynamics September 2008 - (Free Research) This engineering services company engages in global underwater recovery operations. Learn how it uses modern systems to maintain accurate financial data and estimate costs for clients in the commercial and government sectors. (CASE STUDY) GO TO CASE STUDY

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