Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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New Web Security Threats and Counter Measures by Sophos, Inc.
February 01, 2010 - (Free Research) Listen to this podcast where Richard Wang discusses the latest web security threats and how to proactively prevent them. Learn how web scanning filters can help to constantly monitor websites and eliminate malicious content.
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Control social networking risks with sensible security policies by McAfee, Inc.
March 10, 2010 - (Free Research) In this expert podcast, learn how to create an effective social networking policy built on technology and employee training. Learn how to get employees on board and reap the benefits of social networking while reducing the risks.
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Security Implications of Virtual Server Sprawl by Veeam Software
December 03, 2009 - (Free Research) VM sprawl can bring up a multitude of security issues and put your applications and data at risk. In this expert podcast, learn the risks associated with VM Sprawl and what types of technologies you can deploy in order to prevent it.
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How to Measure ROI for PC Online Backup by Iron Mountain Digital
August 01, 2009 - (Free Research) Read this paper to learn more about how your mid-sized organization or enterprise can secure a cost – effective online backup and recovery solution, while proving significant return on investment, profitability and cost savings.
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Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric
February 2009 - (Free Research) This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
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Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa
July 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance.
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Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation
February 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs.
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Podcast: Data Protection and Security by CA
March 2010 - (Free Research) Data protection, security and disaster recovery are some of the most critical disciplines facing the IT industry today. Understanding the list of options available to implement a high-availability storage strategy is essential, but has many tradeoffs. Listen to this podcast to learn more.
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Podcast: Intelligent Resource Management For Tape Backup, Demystified by Fujifilm USA
February 2010 - (Free Research) This podcast provides a proactive method for monitoring and validating the integrity of tape media, tracking the performance and utilization of tape devices to provide comprehensive reports on the health of the overall backup environment. View this podcast to learn more about the advanced tools you can use to get the most mileage out of every tape.
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What is Microsoft Hyper-V? by Dell and Microsoft
December 2008 - (Free Research) In this podcast, virtualization expert Anil Desai talks with WhatIs.com's Alex Howard about Microsoft's Hyper-V, a new virtualization platform from the Redmond-based software giant.
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Overall Approach To Data Quality ROI by SAP America, Inc.
June 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
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Building a Data Quality Scorecard for Operational Data Governance by DataFlux Corporation
June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
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Improve Energy Efficiency and Manage Power Consumption with Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd
June 2009 - (Free Research) Windows Server 2008 R2 is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. Read this white paper to learn about the new features that deliver real energy savings opportunities for the enterprise.
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MPLS+ Managed Services Podcast by Blue Coat
July 2009 - (Free Research) In this podcast, Agatha Poon of Yankee Analyst Group answers questions about upcoming trends and changes in WAN services. She answers questions about the important trends right now in global enterprise WAN, how the WAN landscape is changing, and how new tools are playing into the market. Listen to this podcast and find out what she has to say.
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Breakthrough Data Recovery for AIX - Vision Solutions by Vision Solutions
April 2008 - (Free Research) The purpose of this podcast is to provide a roadmap to the most effective strategy and technology to protect data and provide fast recovery for data which is lost or corrupted due to accident and malicious action.
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