Weighing your call center hosting options by inContact
December 17, 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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Overcoming problems with RAID by Dell, Inc. and Intel
August 27, 2009 - (Free Research) In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays.
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Developing A Universal Approach To Cleansing Customer And Product Data by SAP America, Inc.
June 02, 2009 - (Free Research) Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
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Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc.
November 30, 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
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Using Visual Analysis to Answer any Question by Tableau Software
January 2007 - (Free Research) Tableau is Business Intelligence software that helps people visually query and interpret information in databases. It enables users to transform raw data into smart decisions using a drag and drop process that creates vivid, interactive visualizations.
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Delivering Customer Service via the Contact Center and the Web by Microsoft
September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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Increase Application Performance with Solid State Disks by Texas Memory Systems, Inc.
March 2010 - (Free Research) Application performance can be dramatically increased using a solid state disk. This Texas Memory Systems’ paper introduces solid state disks and includes a comparison of methods for increased application performance.
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RFID in Apparel and Footwear: Store-Level Success Sets the Stage for Bigger Benefits by Motorola RFID Solutions
September 2009 - (Free Research) It’s long been expected that the use of radio frequency identification (RFID) technology would have beneficial effects. RFID is indeed having a positive impact - but it's the retail store, rather than the supply chain, that is seeing the biggest benefits. Read this white paper to learn more about the benefits retailers are seeing from RFID.
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Accelerating Virtualization Adoption - Lessons From the Physical World by Hewlett-Packard Company
February 2010 - (Free Research) Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services.
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Is Online Server Backup Appropriate for Your Business? by Iron Mountain Digital
May 2009 - (Free Research) Read this white paper to examine the setbacks of traditional backup, gain a better understanding of online backup, and discover why Iron Mountain's LiveVault solution for automated server backup and recovery won the 2006 award for Best Storage Software Solution from the Software and Information Industry Association.
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Simplifying Data Management, Reducing Storage Costs by F5 Networks
February 2010 - (Free Research) Non-stop data growth impacts IT organizations at many levels by making tasks like backups and migrations more disruptive, more time-intensive, and more expensive than they need to be.
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Economist Intelligence Unit: Business intelligence Putting information to Work by SAP America, Inc.
January 2009 - (Free Research) Business intelligence (BI) can be considered critical to the very existence of most organisations. The purpose of this research was to explore whether and how companies are using BI to improve their businesses; to identify the obstacles they encounter in its use; and predict how BI will evolve in the next ten years.
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The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.
September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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