SQL Server Insider E-zine – Volume 1: Is Self-service BI the Answer? by SearchSQLServer.com
February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
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Enterprise Private Clouds: Pitfalls to Avoid in 2010 by Surgient
January 13, 2010 - (Free Research) In this podcast, learn how to implement a private cloud for your enterprise while avoiding common mistakes. Discover five cloud implementation pitfalls, including delaying a cloud project kickoff. Gain insight into key ways to ensure the success of your own cloud deployment.
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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft
March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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Delivering Customer Service via the Contact Center and the Web by Microsoft
September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight
January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
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Optimizing Your Return on Customer Attention with Oracle Real-Time Decisions by Oracle Corporation
April 08, 2010 - (Free Research) Your customers today want and expect your interactions with them to be tailored to their needs. Watch this webcast and learn how Oracle Real-Time Decisions can create actionable intelligence in real time so that you can optimize your customer interactions across any touch point.
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Windows 7 and AppLocker by Global Knowledge
January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
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Lean Business Intelligence - How and Why Organizations Are Moving to Self-Service BI by SAP America, Inc.
February 01, 2010 - (Free Research) This paper presents the findings of a Forrester Consulting evaluation of over 30 interviews with professionals across multiple industries across the world and presents how SAP® BusinessObjects™ offers a comprehensive solution that will help in solving the majority of issues in providing self-service BI.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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The Total Economic Impact of CA Identity Manager by CA
February 19, 2010 - (Free Research) In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM). Read this paper to learn what they found.
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As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company
November 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.
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Webcast: Maximizing Workforce Management with Best-of-Breed Solutions by Kronos Incorporated
March 2010 - (Free Research) Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
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CISCO Training - December 2009 by Global Knowledge
December 2009 - (Free Research) View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.
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Building a Cloud-Ready Data Center Network by Juniper Networks, Inc.
January 2010 - (Free Research) Hype or no hype, cloud computing is a reality. Read this whitepaper to learn what you need to do to get your network and IT infrastructure ready.
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Dell Helps Customers Reduce Spending on Power, Hardware, and Software by Dell and Microsoft
August 2009 - (Free Research) Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more!
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Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy by Esker Inc.
July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
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