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Your search for keyword: keyword,Customer Service/Help desk returned 552 results.
 
Research 1 - 25 of 400 | Next Page
Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.

April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Call Center Suite SearchCRM.com Product Directory by SearchCRM

February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.

June 10, 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance

December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™ by Nuance

February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice by Nuance

February 2009 - (Free Research) Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice by Nuance

February 2009 - (Free Research) Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.

June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
(WHITE PAPER) GO TO WHITE PAPER

A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc

April 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
(WHITE PAPER) GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry

August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives by Symantec Corporation

September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Ways to Reduce Your Email Costs by Iron Mountain Digital

June 2009 - (Free Research) Thinking about cutting costs by switching to email archiving and management in the cloud, but not sure how it all adds up? Learn how Iron Mountain's Total Email Management Suite will save you time and money, and put figures on what your own cost savings will be.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo by Atlassian

April 2009 - (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now.
(DEMO) GO TO DEMO

3 Best Practices for Reducing Exchange Downtime by AppAssure Software

March 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry

June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry

November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Becoming Proactive In Application Performance Management by Compuware Corporation

January 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist

May 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry

February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desktop an Application Virtualization: A free virtual seminar on what it is, what it's not, and why IT managers should care by SearchVirtualDesktop.com

June 2009 - (Free Research) Virtualization technologies have the potential to help you bring new order to the long-standing chaos of enterprise desktop management. But what does desktop virtualization really mean? Where does it work?
(VIRTUAL TRADE SHOW) GO TO VIRTUAL TRADE SHOW

Rationalizing the IT Support Services Budget for 2009: Three Things Enterprises Should Investigate by Citrix Online - GotoAssist

April 2009 - (Free Research) As companies brace for more bumps in the economic downturn, many organizations are indiscriminately cutting costs. This new IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategize cost reduction during the downturn.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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