Free Yourself from Old IT Helpdesk Technology by BMC Software, Inc.
June 02, 2010 - (Free Research) BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Force.com, an ITIL help desk, self service, and inventory management solution on the Force platform. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure.
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Addressing Windows 7 Application Compatibility by Dell, Inc. and Intel
August 17, 2010 - (Free Research) In this paper, we'll discuss the different software compatibility options available to companies that are working on a Windows 7 migration, and show how Dell can help IT organizations throughout the process.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist
October 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning.
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