Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.. This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. more... >> Discover more offerings from Cisco Systems, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.

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Research

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When to Call in the Hired Guns by Information Security Magazine October 2008 - (Free Research) Organizations are looking for security help, and integrators and consultants are often their first stop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dollar Rent A Car Breathes New Life Into Legacy Systems Using .NET Connected Software by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) Using Microsoft® .NET connected software, Dollar Rent A Car created an XML Web services interface to expose its existing mainframe-based reservation system for access by existing and potential business partners. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEO For Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you’ll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Quality of Service (QoS) in High-Priority Applications by Transition Networks, Inc. September 2008 - (Free Research) This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Five Myths of IP Communications by Cisco Systems, Inc. February 2008 - (Free Research) This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Google/TechTarget Research Project by TechTarget November 2008 - (Free Research) Google and TechTarget teamed up to research the usage and interactions between search and online media during the IT purchase process. This research offers insights on making the right choices of keywords and online content for your online marketing plan. (WEBCAST) GO TO WEBCAST

Remote Access: How to Maintain Security and Decrease the Burden on IT by Citrix Online - GotoMyPC July 2008 - (Free Research) There's no doubt that remote access is a great way to increase employee productivity. But what about the IT Manager who needs to set up the network, keep it secure and maintain all those remote-access accounts? Here's a bit of news… (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Client Computing with Virtual User Environment by Intel Corporation November 2008 - (Free Research) Intel IT developed a new computing approach that combines multiple emerging technologies, including client virtualization and streaming, to potentially transform the way we deliver computing to users. (WHITE PAPER) GO TO WHITE PAPER

Developing an Enterprise Client Virtualization Strategy by Intel Corporation November 2008 - (Free Research) Intel conducted a series of studies to analyze the potential benefits of each technology and to begin to develop a targeted strategy for delivering client virtualization to our users. Read this document to review the findings. (WHITE PAPER) GO TO WHITE PAPER

The Spirit of Innovation by AT&T Corp October 2008 - (Free Research) Read what 100 IT and business leaders said about innoviation and IT's role in stimulating creativity in this AT&T-sponsored survey by IDG Research Group. (WHITE PAPER) GO TO WHITE PAPER

Intel's Drive to Green IT by Intel Corporation November 2008 - (Free Research) Intel Premier IT Program members can review this presentation which explains how to optimize all of the elements in a data center in order to deliver the best energy efficiency. (WHITE PAPER) GO TO WHITE PAPER

Maximizing IT Value by Using High-End Server Processors by Intel Corporation November 2008 - (Free Research) Read this bried to discover how to gain significant IT OpEx and CapEx advantages through reduced data center space, reduced power, and lower application licenses for our given design performance/throughput needs. (WHITE PAPER) GO TO WHITE PAPER

Intel IT: Taking Power Management to the Limit--and Beyond by Intel Corporation November 2008 - (Free Research) Intel maximizes power and thermal management in an aging data center to add needed servers--without expensive new infrastructure. (CASE STUDY) GO TO CASE STUDY

AT&T Business Continuity Survey: 2008 by AT&T Corp September 2008 - (Free Research) The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy. (WHITE PAPER) GO TO WHITE PAPER

Four Steps to Successfully Transition From Network Systems Management Suites by CITTIO October 2008 - (Free Research) Whether your motivation to replace your legacy mega-suite is strategic, financial or purely operational, look no further. Use the set of proven and actionable best practices documented in this white paper to successfully transition from a mega-suite deployment. Read on and join the growing list of companies who've retired their mega-suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Reducing Data Center Costs by SearchDataCenter September 2008 - (Free Research) Kenneth will discuss the impact of IT reliability decisions on energy consumption to simplify your cost concerns and help you set achievable energy reduction goals. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Focus on Core Business: Avis Germany Case Study by matrix42 September 2008 - (Free Research) This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deliver against Business Goals with IT Lifecycle Management by matrix42 June 2008 - (Free Research) In this Podcast Holger Maul CEO of matrix42 has been interviewed to gain matrix42's perspective on IT Lifecycle Management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

What you Need to Know about Launching Network Systems Management Solutions by CITTIO September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide: Virtualization Management - Best Practices, Market Trends by HP, Citrix, and Intel September 2008 - (Free Research) As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

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