Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri
February 23, 2010 - (Free Research) Akorri’s BalancePoint™ software provides unique cross-domain analytics and IT Key Performance Indicators (KPIs) that enable virtual infrastructure optimization at the lowest cost. This paper reviews these analytics and how to apply them to get the most value out of your virtual infrastructure.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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The Role of ERP in Globalization by SAP America, Inc.
September 18, 2008 - (Free Research) This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow.
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Selecting a Performance Management Solution Built on Leading Technology by PROPHIX
December 29, 2009 - (Free Research) Businesses, especially finance departments, are challenged to be more effective at acting upon key performance indicators (KPIs). Flexible, yet powerful analytical tools can increase visibility to operational drivers. Read this paper to learn about technology solutions that can remove the responsibility of powerful performance management from IT.
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Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge
September 21, 2009 - (Free Research) Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment.
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Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation
February 08, 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs.
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Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise by SAP America, Inc.
December 18, 2009 - (Free Research) This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.
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South Windsor, Conn. Improves Efficiency and Optimizes Manpower with a Mobile GPS Solution by BlackBerry
December 01, 2008 - (Free Research) South Windsor, Conn., is using smartphones to track the locations of public works crews in real time, enabling increased productivity and reduced operational costs. This is made possible by the combined use of BlackBerry
smartphones, Freeance applications and existing GIS data. Read this case study to learn more!
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SAP NetWeaver BPM White Paper - Bruce Silver by SAP America, Inc.
January 01, 2009 - (Free Research) Business process management provides a new management discipline, a new suite of software technologies and tools, and a new IT implementation style based on concrete links between strategy and execution. This white paper explains SAP's place in the BPM landscape and describes its new offering in that arena, NetWeaver BPM.
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The Greening of IT: Key Capacity and Performance Metrics by Atrato, Inc.
December 2009 - (Free Research) This paper will show how Atrato’s unique products introduce green benefits to the data center while increasing both capacity and performance. Atrato’s no compromise solution gives customers the option to go green while improving the efficiency of their data centers.
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IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc.
November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
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Understanding the Opportunities and Challenges of Sales Performance Management by Varicent Software Incorporated
March 2010 - (Free Research) In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today.
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the Ins and Outs of Database Encryption by Guardium, an IBM Company
March 2010 - (Free Research) There are few tasks in the practice of information security as daunting as encrypting an enterprise database. In this podcast, security expert Rich Mogill reviews a myriad of encryption options, key management pitfalls, and application integration requirements.
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