Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri
February 23, 2010 - (Free Research) Akorri’s BalancePoint™ software provides unique cross-domain analytics and IT Key Performance Indicators (KPIs) that enable virtual infrastructure optimization at the lowest cost. This paper reviews these analytics and how to apply them to get the most value out of your virtual infrastructure.
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The Role of ERP in Globalization by SAP America, Inc.
September 18, 2008 - (Free Research) This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow.
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Selecting a Performance Management Solution Built on Leading Technology by PROPHIX
December 29, 2009 - (Free Research) Businesses, especially finance departments, are challenged to be more effective at acting upon key performance indicators (KPIs). Flexible, yet powerful analytical tools can increase visibility to operational drivers. Read this paper to learn about technology solutions that can remove the responsibility of powerful performance management from IT.
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Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge
September 21, 2009 - (Free Research) Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment.
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Datawatch Dashboards™ - Data Visualization Made Easy!™ by Datawatch Corporation
February 08, 2010 - (Free Research) Datawatch Dashboards is a Flash-based, fully interactive dashboard solution that gives all levels of users a visual overview of operational performance with drill down capabilities allowing users to monitor, measure & manage KPIs.
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Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise by SAP America, Inc.
December 18, 2009 - (Free Research) This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency.
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Operational Excellence: The New Lever of Profitability and Competitive Advantage by SAP America, Inc.
January 01, 2009 - (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
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SAP NetWeaver BPM White Paper - Bruce Silver by SAP America, Inc.
January 01, 2009 - (Free Research) Business process management provides a new management discipline, a new suite of software technologies and tools, and a new IT implementation style based on concrete links between strategy and execution. This white paper explains SAP's place in the BPM landscape and describes its new offering in that arena, NetWeaver BPM.
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The Greening of IT: Key Capacity and Performance Metrics by Atrato, Inc.
December 2009 - (Free Research) This paper will show how Atrato’s unique products introduce green benefits to the data center while increasing both capacity and performance. Atrato’s no compromise solution gives customers the option to go green while improving the efficiency of their data centers.
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IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc.
November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
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Enterprise WAN Optimization: Delivering faster applications to any user, anywhere by Blue Coat
March 2009 - (Free Research) This white paper looks at the specific issues behind application performance problems and how to resolve them within an ADN environment. It explores how important acceleration technologies such as bandwidth management, compression, protocol optimization, byte caching, and object caching can optimize key enterprise applications.
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5 Key Virtualization Management Challenges - and How to Overcome Them by Hewlett-Packard Company
March 2009 - (Free Research) Virtualization introduces fundamental changes to IT, and adds significant management challenges. Read this informative white paper written by Enterprise Management Associates to learn what these challenges are as well as some of the solutions and strategies used to deal with them.
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