8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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Delivering Customer Service via the Contact Center and the Web by Microsoft
September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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7-Eleven Stores Ring Up Better Backups with ExaGrid by ExaGrid Systems, Inc.
March 08, 2010 - (Free Research) When 7-Eleven Stores needed a disk-based backup system to streamline its nightly data protection procedures, they turned to a two-site ExaGrid system. Read this case study for the details.
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eDiscovery Compliance and Its New Requirements: The IT Manager’s Guide to 100% Compliance by Symantec Hosted Services
October 03, 2009 - (Free Research) Email is discoverable and may be used as evidence in court. The US federal court system clarified eDiscovery rules and requirements with the amended Federal Rules of Civil Procedure (FRCP). Some 30 states and Canada’s provincial courts have followed suit. Learn more about eDiscovery challenges imposed by North American regulations in this paper.
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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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OpenBench Lab Report: Better Data Protection for VMware vSphere by Veeam Software
February 17, 2010 - (Free Research) This white paper focuses on how IT professionals can achieve better VMware vSphere data protection through unified backup and replication to significantly simplify sophisticated IT backup and recovery procedures in virtual environments that include both ESX and ESXi hosts to meet service level agreements with aggressive RTO and RPO requirements.
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Presentation Transcript: Creating an Enterprise Data Protection Framework by McAfee, Inc.
March 2010 - (Free Research) Every enterprise has sensitive, mission-critical data it needs to protect. In this presentation transcript, Russell Jones of Deloitte & Touche explains the basic steps for creating a data protection plan and shows you how to implement effective data security policies and procedures.
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Creating an Enterprise Data Protection Framework by McAfee, Inc.
March 2010 - (Free Research) Every enterprise has sensitive, mission-critical data it needs to protect. In this video, Russell Jones of Deloitte & Touche explains the basic steps for creating a data protection plan and shows you how to implement effective data security policies and procedures.
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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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eGuide: Meshing Virtual Machine and Physical Systems Management by Dell and Microsoft
December 2008 - (Free Research) This paper explains, how to provide adequate network redundancy and isolation, adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures.
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Infor Permission-based Marketing Campaigns by Infor CRM
July 2009 - (Free Research) Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
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Meeting Compliance Objectives in SharePoint® by AvePoint, Inc.
February 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs.
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E-Discovery Considerations for Lotus Notes Domino Organizations by Sherpa Software
September 2009 - (Free Research) Domino administrators in IT departments have become key players in corporate litigation due to the development of electronic discovery (e-discovery)
procedures over the last several years. This paper will discuss the federal rules of e-discovery as well as introduce several e-discovery products from Sherpa software.
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BlackBerry HIPAA Compliance by BlackBerry
November 2006 - (Free Research) Non-compliance with HIPAA can affect the integrity and security of an organization's entire IT system. Read this paper to learn how combining technologies with security policies can help your organization reduce the risks associated with mobile devices.
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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
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Customer Satisfaction with Email Archiving Systems by Sunbelt Software
January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.
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