Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.. This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. more... >> Discover more offerings from Cisco Systems, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.

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Web, Video and Audio Conferencing | Customer Relationship Management (CRM) | Business Intelligence Solutions | Telephony/ CTI/ VOIP | Unified Communications / Voice & Data Convergence | Marketing Management | Business Process Management (BPM) | Social Networks and Community Management | Customer Service (General) | Web Discussion Systems

Research

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Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engaging Your Subscribers Using Interactive Media in Email by Bronto Software October 2008 - (Free Research) Learn how using a web 2.0, or interactive strategy, in email marketing will keep your prospects and customers engaged. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Videoconferencing Best Practices: Leveraging the Value of a Total Solution by TANDBERG April 2008 - (Free Research) This whitepaper will examine the value of a total video conferencing solution, one that is built on a scalable, secure platform that supports all needed features and endpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video conferencing and collaboration: Capitalizing on the opportunity by SearchUnifiedCommunications.com September 2008 - (Free Research) In this videocast, expert Melanie Turek explains further why video conferencing is enjoying a surge of popularity, how telepresence is affecting the market, and what other communications applications can be integrated into a video conferencing system. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Sun™’S Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc. December 2008 - (Free Research) The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending Leadership Development: The Role of Technology-Based Learning by SkillSoft Corporation February 2008 - (Free Research) Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Focuses on Storage by Storage Magazine September 2008 - (Free Research) With digital video on the rise in enterprises, storage teams will play a key role in accommodating the petabytes of data that can be generated by video surveillance systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEO For Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you’ll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: RADVISION: The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) This white paper talks about video conferencing in today’s communication environment, and gives an overview of RADVISION’s solutions that will help to improve your company’s productivity and save money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Media Conversion in Video Security and Surveillance Systems by Transition Networks, Inc. September 2008 - (Free Research) This whitepaper discusses what can be the weakest link in many video applications – cabling infrastructure. Learn how media conversion can be an economical and effective means to convert to the cabling medium of your choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proofpoint MLX Whitepaper by Proofpoint, Inc. August 2008 - (Free Research) This white paper explains the key concepts, technologies and benefits associated with Proofpoint MLX technology, which provides the most effective spam protection today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn How to Take IPTV to the Next Level with TPSDA 2.0 by Alcatel-Lucent September 2008 - (Free Research) This paper describes the challenges operators face in next generation service delivery and how TPSDA helps operators transform their networks to realize mass-market delivery of profitable blended voice, video and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Converged Video Network Security by Alcatel-Lucent August 2008 - (Free Research) Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks September 2008 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks September 2008 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst firm Enterprise Management Assoc. Whitepaper focuses on Software Management Best Practices for SMBs by matrix42 June 2008 - (Free Research) Most SMBs face an ongoing challenge in managing the software that their business people use every day, the key solutions to this software management challenge include technologies such as imaging, virtualization and native installation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Video Networks in a Metro Environment by Alcatel-Lucent April 2008 - (Free Research) Next generation networks are a key enabler of an effective end-to-end security solution. Preventing disruptive elements is both a public duty and a key business requirement to entice passengers and generate the associated revenues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Concentric Hosted Exchange Whitepaper by Concentric November 2008 - (Free Research) Concentric Hosted Exchange is a fast, reliable and affordable solution for email, calendaring, collaboration, and mobility based on Microsoft Exchange Server 2007 Service Pack 1 (SP1) and Microsoft Outlook 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Video: Verizon Talks about What Remote Maintenance and the Green Piece Means to Them by Intel Corporation November 2008 - (Free Research) Intel vPro Technology helps Verizon get to the PCs regardless of state. The net value to the company is time and money. (VIDEOCAST) GO TO VIDEOCAST

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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