TechWiseTV: Pushing the Boundaries of Collaboration by Cisco Systems, Inc.
October 28, 2009 - (Free Research) The increasing ubiquity of network access and connected devices has created unprecedented opportunities to improve collaboration. This episode of Cisco TechWiseTV looks at how businesses are turning to technology to foster better collaboration inside and outside the company.
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Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
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Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group
November 2009 - (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
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The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.
September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
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Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc.
December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.
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BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc.
March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
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Configuring and Using IBM i's Auditing Functions by PowerTech
March 2010 - (Free Research) Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities.
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The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc.
March 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
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IT Innovations Forum by Cisco Systems, Inc.
October 2009 - (Free Research) Are you looking to gain the vital knowledge and the tools you need to help your organization become more efficient today and thrive in the coming upturn? Get real-world answers and customer-proven solutions you can implement immediately from your industry peers, independent analysts, and technology experts at this in-depth, interactive conference.
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Information Security Magazine - February 2010: Under Control by Information Security Magazine
February 2010 - (Free Research) Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more.
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Cloud: Practical Advice for Taking the Next Steps - Americas by Hewlett-Packard Company
March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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Cloud: Practical Advice for Taking the Next Steps - EMEA by Hewlett-Packard Company
March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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Cloud: Practical Advice for Taking the Next Steps by Hewlett-Packard Company
March 2010 - (Free Research) By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online
September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.
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Get More Value from Audio Conferencing by Citrix Online
September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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Weighing your call center hosting options by inContact
December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
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Information Security Magazine - March 2010: Linking ‘Who’ and ‘What’ by Information Security Magazine
March 2010 - (Free Research) This month’s cover story, “Linking ‘Who’ and ‘What’”, explains the new trend of joining SIM and IAM strategies to tie system vulnerabilities and policy violations to the user activity that causes them. Other articles in this month’s issue cover topics such as security management, vulnerability assessment, compliance, and more.
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Home Is Where The Money Is by inContact
January 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
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