Disk-based Backup & Storage/ RAID | Backup Systems and Services | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Disaster Recovery | Storage Management | Call Center Management | Tape Drives and Libraries | Customer Service (General) | Contact Center Management | Virtualization

Research

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Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup Gets a Boost: Hot Spots by Storage Magazine September 2008 - (Free Research) Backup vendors benefit from snapshot and dedupe technologies. You can, too. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Your Data: A Guide to Reducing the Risk of Costly Data Breaches by Iron Mountain Digital September 2008 - (Free Research) This White Paper describes how Iron Mountain's DataDefense and Connected Backup/PC data protection solutions can be utilized to create total security solution in accordance with Iron Mountain's "Three Pillars" of data protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Storage Expansion for Servers and Applications by Dell, Inc. July 2008 - (Free Research) EqualLogic PS Series solutions deliver the benefits of storage consolidation in an intelligent, enterprise-class storage system that is easy to install, manage and grow. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time to Rethink Backup and Recovery - Virtualization Changes the Paradigm by Vizioncore Inc. September 2008 - (Free Research) Virtualization is becoming more widely used and accepted. As the level of use rises, experienced users are adopting virtualization to run more of their production applications. This raises the bar for backup and recovery applications like vRanger Pro. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Email Management in Today's Regulatory Environment - Reasons and ROI Benefits by Kroll Ontrack August 2008 - (Free Research) Email has become the lifeblood of business, more than any other means of communication and any business tool, companies rely on electronic messages for running virtually every aspect of their enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEO For Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you’ll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netuitive SI: Automated Performance Knowledge for Improved Systems Managementv by Netuitive, Inc. October 2008 - (Free Research) Netuitive SI is a performance analysis tool that improves productivity while preserving user investment in infrastructure management tools like BMC PATROL and NetIQ AppManager. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center by Zenith Infotech November 2008 - (Free Research) Zenith Infotech’s Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Dollars and Sense of Online Backup by i365, A Seagate Company March 2008 - (Free Research) Today's business requirements call for a more reliable backup system and many organizations have made the practical decision of switching to online backup. This white paper provides an overview of online backup solutions and the key benefits they deliver. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mimosa™ NearPoint™ for Microsoft® Exchange Server: Email Archiving 101 by Mimosa Systems November 2008 - (Free Research) This “Email Archiving 101” paper provides a basic introduction to email archiving and explains how it benefits management of the email application server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Case Study: Children’s Memorial Hospital by ABS Associates, Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Common Backup Configuration Mistakes by EMC Partner Organization July 2008 - (Free Research) View this Videocast, featuring renowned storage expert, W. Curtis Preston, as he deconstructs the common backup system and points out certain mistakes that may be hampering your backup operations. View this Videocast to learn more. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Advanced Backup School II by EMC Partner Organization July 2008 - (Free Research) In this Webcast, VP of Data Protection Services for GlassHouse Technologies, W. Curtis Preston explains what options you have when creating a disk-based system and the steps you need to take before implementing it. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dispatch Direct for Field Service Automation by Dispatch Direct April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

De-Duplicated Disk Backup: Addressing Backup Challenges Across the Enterprise by Quantum Corporation October 2008 - (Free Research) With the DXi7500, Quantum adds an enterprise-class backup-to-disk target with de-duplication to its arsenal, making it a true provider of scalable, end-to-end de-duplicated secondary storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation October 2008 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Protection Using Premium Features: PowerVault™ MD3000 and MD3000i by Dell, Inc. August 2008 - (Free Research) Dell offers key-enabled premium features to help enhance the functionality of the PowerVault MD3000 and MD3000i storage arrays, these optional premium features include Virtual Disk Snapshot and Virtual Disk Copy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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