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Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ocarina Networks Addresses the Need for More Efficient Way to Store Data by Ocarina Networks November 2008 - (Free Research) Ocarina Optimizer is an appliance that runs the optimization algorithms, it resides in the network, out-of-band, and performance optimization as a post process unlike deduplication. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage Your Evolving Network with Faster Problem Resolution and Less Manpower with Automated Intelligence by CITTIO September 2008 - (Free Research) The dynamic nature of today's infrastructure makes it impossible to rely only on traditional manual intervention modes and makes the use of intelligent automation a business imperative. Learn how this works in practice in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEO For Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you’ll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Automating and Optimizing Service Desk Performance by Kaseya April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Citrix XenDesktop by Citrix November 2008 - (Free Research) This paper take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Personalization for the Insurance Industry by Exstream Software April 2008 - (Free Research) In today's highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software's Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Software Intellectual Property by Black Duck Software July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Foundation of High-Value Business Intelligence: A Description of the WebFOCUS 7.1 Architecture by Information Builders June 2008 - (Free Research) Good architecture for information systems is as important as good engineering is for automobiles and with good architecture, applications can be scaled up with less hardware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining the Transition to Services-Based IT Security: Via SAP NetWeaver®, Companies Can Move Safely and Gradually toward a More Flexible Systems Architecture by SAP America Inc June 2008 - (Free Research) This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LINX™ IPC for Distributed Systems by Enea November 2008 - (Free Research) LINX is an inter-process communications (IPC) service for distributed systems and is based on OSE’s LINK Handler protocol, that has been a key message passing component in OSE (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Implications of the Virtualized DataCenter by F5 Networks September 2008 - (Free Research) The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today's system and security administrators need to begin focusing on virtual security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Stay Connected with BlackBerry High Availability by Marathon Technologies October 2008 - (Free Research) Marathon’s everRun software is proven high availability software that simply, reliably and comprehensively protects all components of your BlackBerry Enterprise Server environment “right out of the box.” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The IPTV Solution by AT&T Corp October 2008 - (Free Research) Learn about two components of a solution that allow you to produce and broadcast video to internal and external audiences: Enterprise Content Delivery Networks and Internet Content Delivery Networks. (WHITE PAPER) GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Java Database Connectivity: Optimizing Database Performance by DataDirect Connect September 2008 - (Free Research) Java Database Connectivity (JDBC) software opened the door for Java developers to write applications that were agnostic of the backend database store. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 20 Global Pharma: Replacing Platform™ LSF® with UniCluster Express by Univa UD August 2008 - (Free Research) UniCluster Express from Univa UD is a fully integrated, community-enabled open source cluster software stack with unrestricted support for all its components. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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