Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.. This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. more... >> Discover more offerings from Cisco Systems, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.

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Research

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FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by FACTS Services, Inc. April 2008 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Business Performance through Unified Communications by Quest Software August 2008 - (Free Research) A well-managed communications infrastructure means your business reaches its goals AND stays ahead of the competition. In this Quest white paper, learn to improve business performance with a successful unified communications implementation. Read it today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEO For Small Businesses by BuyDomains.com November 2008 - (Free Research) In this 30-minute interactive presentation you’ll learn: The relevancy and importance of targeting the right keywords; Why page titles and meta data matter; H-1 headers tags. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reliance for Managed Service Providers by Univa UD September 2008 - (Free Research) Reliance is a service-based application delivery appliance that enables managed service providers to guarantee application performance and end user satisfaction - while optimizing resource utilization and minimizing costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effectively Manage IT Operations and Costs during Economic Downturn by FrontRange Solutions Inc May 2008 - (Free Research) Please join Forrester analyst Alex Cullen and Centennial Software as they discuss best practices for managing IT operations in a slow economy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pocket E-Guide - Managed Services: Leveraging Market Trends to Build High Margin Services by Zenith Infotech September 2008 - (Free Research) With the continued evolution of the IT industry, Channel Professionals have rightly identified managed services as a way to offer timely, valuable services with attractive margins. This E-guide is a useful read for any Channel Professional interested in managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed Services: Perspective versus Reality by Zenith Infotech June 2008 - (Free Research) Managed Services offers a comprehensive suite of products that allow Partners to manage their end-clients complete infrastructure. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Managed Back Up Services: Advantages for the Client, Opportunities for the Channel Pro by Zenith Infotech June 2008 - (Free Research) This eguide highlights advantages of providing managed backup services and identifies specific services VARs can offer to get started in their managed backup services practice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centennial Discovery 2007 by FrontRange Solutions Inc September 2008 - (Free Research) Centennial Discovery is an award-winning IT Audit and Inventory management solution designed to improve IT governance by enabling customers to more effectively plan, manage and report on various IT operational disciplines. (DEMO) VIEW ABSTRACT | GO TO DEMO

White Paper: Mobile Virtualization and Remote Access on Windows Mobile Smartphones by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by SAP America Inc March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Management DEMO: Desktop Authority® Version 7.8 by ScriptLogic Corporation February 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions help to empower network and security administrators to proactively save time and resources. Download this free 30 day evaluation. (DEMO) VIEW ABSTRACT | GO TO DEMO

Access Control In Virtual Environments by FoxT June 2008 - (Free Research) The growth in use of virtual servers is heralded by many as a positive development because it is seen to save companies money and resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Managing Imports in an ERP System by Xperia June 2008 - (Free Research) Managing imports is more complex, difficult, and error-prone than it initially appears. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage All Your Master Data with One Integrated Solution by SAP America Inc June 2008 - (Free Research) The SAP NetWeaver® Master Data Management (SAP NetWeaver MDM) component enables you to consolidate, synchronize, distribute, centrally manage, and publish any type of master data object across your enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Software Intellectual Property by Black Duck Software July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Zenith Infotech's Business Continuity Solution by Zenith Infotech June 2008 - (Free Research) In this videocast Ron Gavlick, will explain how to build your managed service business by providing business continuity services in the SMB market segment. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Managed Services: Leveraging Market Trends to Build High Margin Services by Zenith Infotech June 2008 - (Free Research) With the continued evolution of the IT industry, Channel Professionals have rightly identified managed services as a way to offer timely, valuable services with attractive margins. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Complete Network Assessment by Dorado Software November 2008 - (Free Research) This paper gives a brief overview on how a complete network inventory assessment can improve the health & security of network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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