Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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Expanding Information Access Initiatives with Embedded Enterprise Search by Vivisimo, Inc.
December 22, 2009 - (Free Research) This paper focuses specifically on what application developers—specifically, ISVs and solution integrators—need to do in order to satiate this emerging market demand. Read on to learn some of Vivisimo's capabilities and how ISVs and solution integrators can leverage them to address evolving search challenges within their respective applications.
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Resin Application Server Java EE 6 Web Profile by Caucho Technology
March 04, 2010 - (Free Research) Caucho Technology aims to certify the Resin 4 application server on the newly finalized Java EE 6 Web Profile. This white paper discusses the Java EE 6 Web Profile and how it fits with the development philosophy of Resin as well as the details of our implementation including Resin extensions to the Java EE 6 Web Profile.
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User Profile Manager Best Practices Guide by Citrix
February 01, 2009 - (Free Research) This document provides the best practices for addressing the "last write
wins" issue and key profile use case scenarios that can dramatically benefit with a User Profile Manager solution.
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Understanding and Managing Supply Chain Risk by SAP America, Inc.
January 01, 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.
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XenDesktop Trial by Citrix
October 20, 2009 - (Free Research) Citrix XenDesktop™, a virtual desktop (VDI) and desktop management solution, delivers desktops on-demand to users anywhere while dramatically simplifying desktop management throughout the desktop lifecycle. If you are ready to try XenDesktop for yourself download the evaluation version.
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Presentation Transcript: The End User Experience, Flexible Computing by Intel Technology Provider
November 27, 2009 - (Free Research) This presentation transcript explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
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vSphere: New Features and Benefits by Global Knowledge
May 01, 2009 - (Free Research) vSphere, VMware's latest release, adds approximately 150 new features to its previous VI3 product! The purpose of this white paper is to highlight the most notable of these features and to discuss the benefits they offer your organization's IT infrastructure.
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The End User Experience: Flexible Computing by Intel Technology Provider
November 18, 2009 - (Free Research) This webcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
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Three Blind Men and an Elephant: The Power of Visual Analysis by Tableau Software
January 2007 - (Free Research) Learn how faceted analytical displays can lead to insight that would be difficult to unearth otherwise. Faceted analytical displays are powerful and will help you discover new information that will translate into big benefits for your company.
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Disaster Recovery: Plan for the Worst, Expect the Best by CDW Corporation
September 2009 - (Free Research) These days, it is rare to find a company without a disaster recovery plan - a fact due in large part to a rash of high-profile disasters in recent years. The risks are too great to ignore. But many companies are still not doing enough to protect their businesses. This paper provides tips for how to protect your business.
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The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc.
September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
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Podcast: The End User Experience: Flexible Computing by Intel Technology Provider
November 2009 - (Free Research) This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
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Getting Started With E-mail Archiving for Exchange by Sherpa Software
May 2008 - (Free Research) This document discusses the reasons e-mail archiving is necessary, the benefits of archiving messages, the different options available for archiving, and how administrators can determine which option is best for a given company.
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Configuring and Using IBM i's Auditing Functions by PowerTech
March 2010 - (Free Research) Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities.
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