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Remote Access Technologies | Customer Service (General) | Remote Administration | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Intelligence Solutions | Access Control | Application Lifecycle Management(ALM) | Disk-based Backup & Storage/ RAID | Application Management and Maintenance

Research

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Navigating the Virtualization Maze: Increasing Flexibility, Reducing Costs and Boosting Resource Utilization with the Right Support Services by Hewlett-Packard Company September 2008 - (Free Research) Navigating the Virtualization Maze: Increasing flexibility, reducing costs and boosting resource utilization with the right services. You have many virtualization options to choose from, but which one is right for you? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP Solution Manager and Newmerix: Implementation Best Practices by Newmerix June 2008 - (Free Research) Newmerix™ Automate! for SAP enhances the Solution Manager Change and Transport System (CTS) enforcing flexible, robust workflows that meet the complex needs of compliant change management processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Anonymous Proxy: A Growing Trend in Internet Abuse, and How to Defeat It by Bloxx, Inc. September 2008 - (Free Research) The Internet is a marvelous tool, but it can also be a tremendous drain and a threat to our children. Tru-View Technology maximizes the positives and eliminates the negatives so that organizations can meet the challenges of an 8+ billion-page Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shipping Your Software Application as an Appliance: Gainging the Business Benefits, Avoiding the Pitfalls by NEI (Network Engines) June 2008 - (Free Research) For many ISVs, a smarter approach to software delivery is the appliance model. By delivering their applications as appliances, they can improve performance by avoiding the problems associated with installation on general-purpose servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adding IT Value to eDiscovery - A Resource Guide for IT Professionals by Iron Mountain Digital September 2008 - (Free Research) When an eDiscovery request is submitted, your organization must deliver. Read this white paper to learn how combining best practices and the right technologies can result in a fast eDiscovery turnaround. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Superior Outsourcing Services an AdvancedMD Case Study by AdvancedMD February 2008 - (Free Research) SOS would not be able to help clients raise revenues and lower costs without the Web-based solution that AdvancedMD provides. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

up.time 5 - Powerful IT Systems Management that Deploys in Minutes by uptime software inc. July 2008 - (Free Research) Powerful and Scalable IT Systems Management for Enterprises that Deploys in Minutes - up.time provides browser-based 'Single Pane of Glass' views across domains, Platforms, Environments (Physical & Virtual), Applications, and Databases. (DEMO) VIEW ABSTRACT | GO TO DEMO

Oracle Customer Services Resource Center by Oracle Corporation. April 2008 - (Free Research) This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building on the EMC Documentum Platform: The Cost-Effective Strategy for Developing Content Related Solutions by EMC Corporation. May 2008 - (Free Research) This white paper lays out the case for content applications and how the EMC® Documentum® platform provides a comprehensive suite of application-level services for content-enabled solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archiving Implementation: Five Costly Mistakes to Avoid by Mimosa Systems June 2008 - (Free Research) This white paper will describe fi ve key areas of email archiving implementation, drawing upon real world examples and experiences, to explore all the important issues that can impact total cost. In each situation, alternatives will be presented that if adopted can help reduce installation and maintenance costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc. September 2008 - (Free Research) The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company April 2008 - (Free Research) This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - (Free Research) By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Continuing IT Excellence by Simplifying Remote Desktop Access by Citrix Online - GotoMyPC July 2008 - (Free Research) Through GoToMyPC Corporate we provide not just better service to citizens but much more timely delivery of services. The mission of Fulton County's Department of Information Technology is to provide public services to county constituents by leverag… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Tips to Turn Your Website into a Marketing Machine. by HubSpot June 2008 - (Free Research) Learn 5 tips - SEO (search engine optimization), blogging, marketing analytics, and more - to leverage the Internet and transform your website into a marketing machine. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Common Core - ITIL Version 3.0 and CMMi-SVC by WiPro September 2008 - (Free Research) Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global at the Core: The Business and Technology Benefits of Workday’s Global Approach to Enterprise Applications by Workday. July 2008 - (Free Research) This white paper explains how Workday has built modern, global enterprise application solutions that effectively transform enterprise business by providing superior information, agility, control, and economics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools in the Workplace by Workscape June 2008 - (Free Research) Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap in CRM Application Support by Extraprise Group, Inc. August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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