Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company
October 14, 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
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8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology
December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters.
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Realizing the Value of Managed SAP Hosting by Freudenberg IT
July 17, 2009 - (Free Research) This podcast explores the benefits of SAP managed hosting and takes a look at Freudenberg IT's strong value proposition behind these services.
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Loading and Analyzing Web Data: Considerations and Recommendations by Talend
January 01, 2010 - (Free Research) In any industry, businesses must have a deep understanding of customers, suppliers or mobile traffic to better serve them. This requires sophisticated data analysis and reporting capable of analyzing large volumes of data. Read this paper to learn about Talend and its powerful capabilities to support the loading and analysis of web data.
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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft
March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent
June 09, 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
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How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions
February 22, 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
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Five negotiation tips for cutting SAP maintenance contract costs by Panaya, Inc.
March 19, 2010 - (Free Research) In this podcast, Ray Wang, a partner with Altimeter Group and former vice president and principal analyst at Forrester Research, shares his five tips for negotiating better maintenance contracts, and discusses the types of deals SAP customers are getting and why some are opting for third-party maintenance.
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5 Keys to Enterprise Cloud Computing by Citrix
March 10, 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments.
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Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc.
March 09, 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform.
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Top Ten Essentials for Privileged Account Management by FoxT
February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
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Cutting Costs with Remote Support Options by Intel Corporation
March 02, 2010 - (Free Research) This videocast explores the cost-savings your organization can achieve with remote support management. Discover the benefits and risks of this technology. Gain insight into the different remote management options and tools available today.
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Google Apps vs. Microsoft Exchange by Google Apps
February 11, 2010 - (Free Research) Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications.
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White Paper: Windows Server® on WAAS by Cisco Systems, Inc.
December 2008 - (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Microsoft and Cisco to optimize branch IT service delivery. Windows Server on WAAS can increase branch employee productivity by delivering LANlike performance of centralized applications and increased efficiency and availability of local IT infrastructure services.
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Protecting and Recovering Virtual Server Environments by InMage Systems
January 2010 - (Free Research) Server virtualization technology is here to stay. When choosing a server virtualization application, it's important to understand the many facets various solutions have, and the limitations inherant in them. This paper explains the benefits of InMage's software-based solution.
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Optimize Your Test Data Management Environment with Informatica Data Subset and Data Privacy by Informatica
February 2010 - (Free Research) IT companies often struggle to handle explosive data growth. To successfully deploy new applications, they must be tested using real-world data sets. Many companies struggle with cycle times and infrastructure costs. This demo explains how Informatica’s Data Subset enterprise data growth solution can help untangle complex transactional systems.
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