Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
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Emerging Multicast VPN Applications by Juniper Networks, Inc.
November 2008 - (Free Research) This paper provides background information on MVPNs, as well as describes emerging MVPN applications.
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Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc
January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
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REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc.
March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs.
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Implementing Virtualization in a Global Business-Computing Environment by Hewlett Packard Company and Intel
April 2008 - (Free Research) Intel IT planned, engineered, and has implemented a virtualized business-computing production environment. This multi-year initiative has confirmed virtualization benefits including server consolidation ratios between 10:1 and 16:1, faster deployment, and faster recovery. This white paper explains how they implemented virtualization.
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Info Support: Responding Faster to Customers by Dell and Microsoft
June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours.
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Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist
May 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere.
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
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InstallShield 2010 Premier Edition with Virtualization Pack by Acresso
June 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. Try out InstallShield 2010 free for 3 weeks.
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PostgreSQL vs. MySQL - A Comparison of Enterprise Stability by EnterpriseDB Corporation
June 2009 - (Free Research) Many IT professionals generally recognize that PostgreSQL is better suited for enterprise database responsibilities than MySQL. In this paper you'll find an in-depth feature & performance comparison between the two.
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How to Compete on Analytics: The Analytical Center of Excellence by SAS Institute Inc.
June 2009 - (Free Research) The significance of analytics to an enterprise and the understanding of the value of analytics have moved it to the forefront of business thought leadership. In the process of understanding how to centralize and support analytics, this whitepaper will take a historical parallel perspective of support.
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Blackberry Enterprise Server for IBM Lotus Domino - Service Pack: 6 by BlackBerry
February 2009 - (Free Research) BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content email messages for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. IBM® Lotus® Domino® version 7.0.2 or later is required to support rich-content email messages on the BlackBerry Enterprise Server.
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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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20 Steps To Delivering The Perfect Order by Sterling Commerce
March 2009 - (Free Research) How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order.
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Building a Business Case for Self-Service by TimeTrade Systems
June 2009 - (Free Research) This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
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Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent
June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user
declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
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SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.
October 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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